Membership Manager - Six Senses London

IHG Hotels & Resorts; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a Membership Administration Manager for its exclusive members club. This role is pivotal in ensuring an exceptional membership journey, focusing on onboarding, engagement, and retention. You will collaborate with various teams to operationalize acquisition campaigns and maintain clear member data. The ideal candidate will have a strong background in luxury service industries and proven success in membership strategies. Join a forward-thinking organization that values sustainability and wellness, and be part of a team that creates extraordinary experiences for its members.

Qualifications

• 3+ years of experience in luxury service industries.
• Strong understanding of membership strategies and CRM.

Responsibilities

• Manage the efficient operation of the membership department.
• Support onboarding and retention of club members.

Skills

Customer Relationship Management (CRM)

Membership Retention Strategies

Community Building

Data Analytics Tools

Education

Bachelor's Degree in Hospitality Management

Bachelor's Degree in Business Administration

Tools

PeopleVine

Job description

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Membership Administration Manager for Six Senses Place, our first members club!

Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices, and initiatives are implemented, embraced, adopted within the hotel.

Duties And Responsibilities

As Membership Administration Manager, I will manage the efficient operation of my department to provide exceptional products and services within Six Senses brand operating standards and budget.

• Support the Club Director in delivering a clear and structured membership journey, including onboarding, engagement, and retention.
• Build and maintain a pipeline of prospective members, ensuring records and vetting processes are well managed.
• Support the pre-opening and ongoing sales pipeline, ensuring all leads are accurately processed, followed up, and logged in the CRM.
• Work with marketing, events, and partnerships teams to operationalise acquisition campaigns and ensure smooth delivery across touchpoints.
• Maintain up-to-date documentation of membership products, pricing, and governance policies, coordinating across teams.
• Act as the operational hub across departments (residences, hotel, wellness, spa, programming), ensuring clear member data and aligned delivery.
• Liaise with tech and marketing to ensure systems (PeopleVine, app, website) reflect accurate member statuses, benefits, and booking access.
• Assist in all pre-opening tasks, including CRM setup, onboarding materials, SOP creation, and comms templates.
• Coordinate all routine member communications, from onboarding emails to booking reminders and event invitations.
• Ensure all systems, documentation, and communications meet Six Senses brand guidelines and local data protection laws.

Qualifications

To execute the position of Membership Administration Manager, I must have the required qualifications, technical skills, and experience in a similar role in luxury hospitality with proven results, including:

• A minimum of a Bachelor’s degree in Hospitality Management, Business Administration, or a related field, with 3+ years of experience in membership, luxury service industries, or a related sector.
• Strong understanding of membership retention strategies, customer relationship management (CRM), and community building.
• Proven ability to design and implement successful membership strategies to attract, onboard, and retain high-value members.
• Experience with CRM systems and data analytics tools to track and improve member engagement and retention.
• Fluent in English; understanding that additional languages are preferred.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities of a Membership Relationship Manager at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six Senses London is an equal-opportunity employer. This policy applies to all terms and conditions of employment.

Don't quite meet every single requirement but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality