Membership Growth & Guest Experience Specialist

Frasersgroup; Long Lee; Presencial; GBP 18.000 - 28.000; Jornada completa

Descripción de la vacante

Everlast Gyms, part of Frasers Group, is seeking a Sales Host to deliver outstanding member experiences while driving membership growth and retention within the club. You’ll act as a brand ambassador, supporting commercial goals and delivering excellent service to members, guests and prospects.

In this role you’ll run tailored club tours, promote products and fitness solutions, follow up enquiries and contribute to a positive, high-energy club culture.

Formación

• Passion for fitness, customer service and sales.
• Strong communication and relationship-building skills.
• Positive, confident and outgoing personality.
• Target-driven mindset with a desire to achieve results.
• Strong organisational and administration skills.
• Ability to work independently and as part of a team.
• Flexible hours, including weekends and Bank Holidays.

Responsabilidades

• Deliver exceptional experiences that convert prospects into members.
• Drive membership sales, renewals, upgrades and secondary spend opportunities.
• Conduct tailored club tours based on individual fitness goals and needs.
• Use effective questioning, rapport building and objection handling techniques.
• Follow up enquiries to maximise membership conversion.
• Build strong relationships with members to improve retention and engagement.
• Support club sales and retention targets.

Conocimientos

Passion for fitness

Customer service

Sales

Strong communication

Relationship-building

Organised

Independent & team player

Descripción del empleo

Everlast Gyms, part of Frasers Group, is seeking a Sales Host to deliver outstanding member experiences while driving membership growth and retention within the club. You’ll act as a brand ambassador, supporting commercial goals and delivering excellent service to members, guests and prospects.

In this role you’ll run tailored club tours, promote products and fitness solutions, follow up enquiries and contribute to a positive, high-energy club culture.