Membership & Customer Experience Lead | Flexible Hours & Commission

The Massage Company Altrincham; Altrincham; On-site; GBP 24,000 - 42,000; Part time

Benefits offered by this job

Monthly Team Bonus

Generous Commission

Free monthly employee massage

Discounted family and partner rates

Job summary

The Massage Company Altrincham is seeking a Membership and Customer Experience Supervisor to drive membership sales and ensure a superior guest experience. You will engage customers face-to-face, handle follow-ups, and promote membership options in a friendly, helpful manner.

Responsibilities include scheduling appointments, matching clients to therapists, and upselling upgrades. The role offers a generous commission structure, monthly team bonuses, and an opportunity to grow with an exciting

Qualifications

• Customer service oriented and able to communicate effectively with customers, colleagues and management.
• Experience in selling memberships and handling follow-up sales calls.
• Ability to generate new clientele through promotions and referrals.
• Eligibility to work in the UK and fluent in English, spoken and written.

Responsibilities

• Sell memberships through face-to-face discussions, follow-up calls, and referrals.
• Create an excellent experience for members/guests with a friendly, helpful attitude.
• Schedule appointments by phone, email, or in person.
• Match clients to the right therapist during pre-treatment discussions using training resources.
• Promote internal upgrades like hot stones, scalp massage, aromatherapy, or foot treatments.
• Answer questions with urgency, care and sincerity; participate in onsite/offsite promotions.
• Work a minimum of 16 hours per week; communicate effectively with team and management.

Skills

Customer service

Sales

English fluency

Communication

Face-to-face selling

Job description

The Massage Company Altrincham is seeking a Membership and Customer Experience Supervisor to drive membership sales and ensure a superior guest experience. You will engage customers face-to-face, handle follow-ups, and promote membership options in a friendly, helpful manner.

Responsibilities include scheduling appointments, matching clients to therapists, and upselling upgrades. The role offers a generous commission structure, monthly team bonuses, and an opportunity to grow with an exciting