Membership Manager

Liberty Resourcing; Hounslow; On-site; GBP 27,000 - 33,000; Full time

Job summary

A luxury private members club in Hounslow is seeking a dedicated Manager to oversee membership activities. Your responsibilities will include managing fees, enhancing member retention, and driving event business through strong relationships with members. The role demands a professional atmosphere and involves daily engagement with members to ensure a high-quality experience. This position is crucial for maintaining a visible first-class image and addressing member queries effectively.

Responsibilities

• Manage membership activities and processes including fees and retention.
• Drive the event business through member relationships.
• Ensure a first-class and warm environment for members.

Job description

Fun, lively and friendly environment. Stunning Chelsea Complex.

30K+ bonus - You will be working 5 days from 7 with shifts. 3 weekends per month

High end, luxury private members club, highly successful internationally. This club specialises in the family market.

This role will be to Manage the membership activities and processes within the club including co-ordination and collection of membership fees, looking at membership retention and marketing as well as new business activities. In this role, you will be able to drive the event business in the club through your relationships with the members. As Manager, you will work closely with the reception team to ensure a first class and warm environment is created at all times. In addition, you will be the focal point of member queries and be able to respond to queries and problems that arise in a mature and calm manner.

In this role, you will be very much 'front of house’ and based on the concierge desk to engage our membership daily

Day to day you will ensure we provide an engaged, smooth and efficient membership experience at all times

Ensure a visible, professional and five-star image is displayed at all times.