Membership and Customer Experience Supervisor

The Massage Company Altrincham; Altrincham; On-site; GBP 24,000 - 42,000; Part time

Benefits offered by this job

Monthly Team Bonus

Generous Commission

Free monthly employee massage

Discounted family and partner rates

Job summary

The Massage Company Altrincham is seeking a Membership and Customer Experience Supervisor to drive membership sales and ensure a superior guest experience. You will engage customers face-to-face, handle follow-ups, and promote membership options in a friendly, helpful manner.

Responsibilities include scheduling appointments, matching clients to therapists, and upselling upgrades. The role offers a generous commission structure, monthly team bonuses, and an opportunity to grow with an exciting

Qualifications

• Customer service oriented and able to communicate effectively with customers, colleagues and management.
• Experience in selling memberships and handling follow-up sales calls.
• Ability to generate new clientele through promotions and referrals.
• Eligibility to work in the UK and fluent in English, spoken and written.

Responsibilities

• Sell memberships through face-to-face discussions, follow-up calls, and referrals.
• Create an excellent experience for members/guests with a friendly, helpful attitude.
• Schedule appointments by phone, email, or in person.
• Match clients to the right therapist during pre-treatment discussions using training resources.
• Promote internal upgrades like hot stones, scalp massage, aromatherapy, or foot treatments.
• Answer questions with urgency, care and sincerity; participate in onsite/offsite promotions.
• Work a minimum of 16 hours per week; communicate effectively with team and management.

Skills

Customer service

Sales

English fluency

Communication

Face-to-face selling

Job description

Membership and Customer Experience Supervisor

The Massage Company™ is looking for a great Membership and Customer Experience supervisor for our multi award-winning concept in Altrincham.

We believe you should look forward to coming to work, then have a professional, active and healthy environment when you get there.

A successful TMC Membership and Customer Experience Supervisor is passionate about bringing high-quality massage to as many local customers as possible, and transforming it from the occasional or a treat to a routine and vital part of a better and balanced life for our customers.

The Massage Company offers:

Varied work schedules over 7 days

The ability to earn a good, reliable salary and commission, with unlimited upwards earning depending on success

Monthly Team Bonus plan

Generous Commission structure on top of basic wage

A great team environment, with like-minded colleagues

The chance to be part of an exciting new concept developing in the UK

Learning new sales techniques, within the TMC Sales Training programme, by understanding customer types (matching to The Massage Company client profiles) and the skills to overcome questions and match customer needs to our membership options

Professional and personal career opportunities, within exciting new brand

Free monthly employee massage, plus discounted family and partner rates

Position requirements:

Selling memberships through face to face discussion, on follow up sales calls, and generating new clientele through promoting The Massage Company member referral

Create excellent experience for members/guests through friendly and helpful attitude

Responsible for scheduling appointments over the phone, on email, and in person

Providing clients with the best massage service advice to fit their needs, and by matching them to the right therapist during the pre-treatment discussions. Our internal TMC Knowledge Base, and training, will support this

Promoting our internal upgrades of hot stones, scalp massage, aromatherapy or ‘fantastic foot treatment’ Answering customer questions and concerns with urgency, care and sincerity Create excellent experience for members/guests through friendly and helpful attitude Occasionally being part of promotional activity, both onsite and offsite locally

Must be able to work a minimum of 16 hours per week

Must be customer service oriented and able to communicate effectively with customers, colleagues and management

Must be eligible to work in the UK and fluent in English, spoken and written