Member Experience Specialist — Hybrid & Flexible Hours

Memiah Limited; Camberley; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

34-hour week

Hybrid work

32 days holiday

Health insurance

Pension 5%

Discretionary bonus

Volunteering days

Team events

Job summary

Happiful, a Memiah Limited trading name, seeks a Membership Services Executive in Camberley. You’ll support members by phone and email, guide professionals through applications, and offer marketing/profile advice to help listings stand out.

You’ll resolve enquiries with empathy, balance workload, and contribute to community discussions across our directories. Hybrid work and a supportive team await.

Qualifications

• Experience in a customer service, member support or account support role would be valuable.
• Familiarity with CRM systems is helpful.
• Knowledge of marketing, SEO or the wellbeing professions would be welcome, but you can learn about our directories as part of the role.

Responsibilities

• Review applications and verify professionals against our membership policies.
• Answer members’ questions by phone and email, including queries about applications, profiles and payments.
• Give members tailored advice on making the most of their profile, from describing their services and choosing relevant information to improving how they present their practice online.
• Share practical marketing guidance and help members use the tools and opportunities included in their membership.
• Build relationships with members through online networking, joining conversations, answering questions and sharing useful guidance within our professional communities.
• Resolve feedback and complaints fairly and sensitively, working with other teams when needed.
• Review profile changes and take appropriate action where they do not meet our policies.
• Keep accurate records and handle member information in line with our data protection standards.
• Share recurring questions and member feedback to help us improve our service.
• Contribute to team catch-ups and, take your turn as a Team Ambassador by leading team meetings and helping drive team goals.

Tools

CRM systems

Job description

Happiful, a Memiah Limited trading name, seeks a Membership Services Executive in Camberley. You’ll support members by phone and email, guide professionals through applications, and offer marketing/profile advice to help listings stand out.

You’ll resolve enquiries with empathy, balance workload, and contribute to community discussions across our directories. Hybrid work and a supportive team await.