Spa Treatment Manager: Lead Therapists & Guest Experience

The Wellness Agency; England; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Permanent, full-time role

Lead and develop a spa therapy team

Opportunities to develop management &进

Quality-focused spa and wellness环境

Job summary

The Wellness Agency is recruiting on behalf of our client for an experienced Spa Treatment Manager to join the spa team in Cheshire. You will oversee the treatment side of the spa operation, ensuring treatments are delivered to an exceptional standard while supporting the smooth day-to-day running of the department.

Your responsibilities will include leading, mentoring and developing therapists, maintaining treatment protocols and driving guest satisfaction, with a hands-on leadership approach

Qualifications

• Experience in a spa or beauty environment, ideally in a supervisory or management position.
• Level 3 qualification in Beauty Therapy, Spa Therapy or equivalent.
• Strong practical knowledge of spa treatments and treatment protocols.
• Experience supporting, training or managing a team of therapists.
• Excellent communication and interpersonal skills.
• A passion for delivering outstanding guest experiences.
• Strong organisational skills and attention to detail.
• Commercial awareness and understanding of treatment sales and retail performance.
• A professional, confident and approachable manner.
• Flexibility to work shifts, including weekends and Bank Holidays where required.

Responsibilities

• Overseeing the delivery of spa treatments and maintaining consistently high standards.
• Leading, motivating and supporting the spa therapy team.
• Training, mentoring and developing therapists to enhance their skills and performance.
• Ensuring treatment protocols, procedures and service standards are followed.
• Monitoring treatment room presentation, cleanliness and hygiene.
• Managing treatment stock levels and ensuring products and equipment are available.
• Supporting the development of treatment menus, packages and promotions.
• Recommending treatments and products to guests to enhance their experience and support revenue.
• Monitoring team performance and helping achieve departmental targets.
• Handling guest feedback and resolving treatment-related concerns professionally.
• Working closely with the wider management team to improve the overall guest journey.
• Delivering treatments when required and leading by example.

Skills

Leadership

Team development

Guest experience

Communication

Attention to detail

Education

Level 3 qualification in Beauty Therapy/Spa Therapy

Job description

The Wellness Agency is recruiting on behalf of our client for an experienced Spa Treatment Manager to join the spa team in Cheshire. You will oversee the treatment side of the spa operation, ensuring treatments are delivered to an exceptional standard while supporting the smooth day-to-day running of the department.

Your responsibilities will include leading, mentoring and developing therapists, maintaining treatment protocols and driving guest satisfaction, with a hands-on leadership approach