Membership Coordinator

Membership Bespoke; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Membership Bespoke is seeking a Membership Officer for our London-based team. The role focuses on delivering membership services, supporting applications, renewals and professional registrations while coordinating with the Membership Committee.

The position is permanent and full-time with hybrid working in London. The candidate should excel in administration, member communications, and have solid IT skills, CRM and CMS experience, and a clear understanding of professional registration

Qualifications

• Previous administrative and/or customer service experience.
• Excellent organisational skills with strong attention to detail and record keeping.
• Ability to manage email enquiries and prioritise tasks effectively.
• Strong IT skills including CRM systems, CMS platforms, Microsoft 365, and data management.
• Excellent written and verbal communication skills with the ability to prepare reports and liaise with stakeholders.
• Confident and professional when speaking with members over the phone.
• Familiarity with UK professional registration frameworks (e.g. CEng, IEng, EngTech).
• Knowledge of accreditation processes within professional or engineering education environments.

Responsibilities

• Support membership operations including CRM updates, onboarding, renewals, retention initiatives, and lapsed member campaigns.
• Provide administrative support to the Membership Committee.
• Coordinate professional registration processes including reviewing applications and circulating them for committee review.
• Attend committee meetings, record recommendations, and produce minutes.
• Issue election letters and coordinate next steps in the registration process.
• Organise Professional Review Interviews with branches and international assessors.
• Manage the volunteer interviewer database.

Skills

Administrative

Customer service

Organisational skills

Communication

CRM systems

CMS platforms

Microsoft 365

Data management

Tools

CRM systems

CMS platforms

Microsoft 365

Job description

Location: London – Hybrid (Charing Cross office, minimum 2 days per week in the office)

Permanent | Full-Time

Our client, a respected UK professional membership organisation, is seeking a Membership Officer to join their London-based team. This role offers an excellent opportunity for a highly organised professional with strong administrative and member-focused experience to support the delivery of professional membership services and standards.

The Role

The Membership Officer will support the delivery and administration of membership services, helping to ensure smooth workflows across membership applications, renewals, professional registrations, and member progression. The role will also support governance and decision-making processes by coordinating activities related to the organisation’s Membership Committee and professional registration requirements.

Key Responsibilities

• Support membership operations including CRM updates, onboarding, renewals, retention initiatives, and lapsed member campaigns.
• Provide administrative support to the Membership Committee.
• Coordinate professional registration processes including:
• Reviewing membership and registration applications.
• Preparing and circulating applications for committee review.
• Attending committee meetings, recording recommendations, and producing minutes.
• Issuing election letters and coordinating next steps in the registration process.
• Organising Professional Review Interviews with branches and international assessors.
• Managing and maintaining the volunteer interviewer database.
• Submitting approved applications to the relevant external registration body.
• Managing Individual Case Procedure (ICP) documentation where applicable.
• Communicating with applicants throughout each stage of the process.
• Issuing membership and registration fee notifications.
• Preparing membership certificates.
• Supporting website updates related to membership processes.
• Support the administration of members’ Continuing Professional Development (CPD) submissions and annual audit processes.
• Provide support and guidance to volunteer CPD auditors.
• Liaise with assessors, volunteers, and external bodies to ensure training records and volunteer responsibilities remain up to date.

Person Specification

Previous administrative and/or customer service experience.

Excellent organisational skills with strong attention to detail and record keeping.

Ability to manage email enquiries and prioritise tasks effectively.

Strong IT skills including CRM systems, CMS platforms, Microsoft 365, and data management.

Excellent written and verbal communication skills with the ability to prepare reports and liaise with stakeholders.

Confident and professional when speaking with members over the phone.

Familiarity with UK professional registration frameworks (e.g. CEng, IEng, EngTech).

Knowledge of accreditation processes within professional or engineering education environments.

Membership Bespoke is committed to equality, diversity and inclusion. We positively encourage applications from suitably qualified candidates from all backgrounds and welcome applications regardless of protected characteristics.