Membership Officer

Red Personnel; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Royal College in Central London is seeking a Membership Officer to support membership processes, data management, and stakeholder engagement. The role offers hybrid working patterns and contributes to a high-quality member experience.

The applicant will manage registrations, renewals, respond to enquiries, and assist with financial administration, invoicing, and minutes. Temporary-to-permanent opportunity with 35 hours per week.

Qualifications

• Experience in a membership organisation or professional body is desirable.
• Previous administrative or membership experience.
• Strong organisational and time-management skills with attention to detail.

Responsibilities

• Manage membership registrations, renewals and related processes.
• Maintain accurate membership databases, records and documentation.
• Respond to member and internal enquiries with high-quality service.
• Collaborate with Finance and programme teams to support service delivery.
• Assist invoicing, POs and financial administration.

Skills

Organisational skills

Attention to detail

Time management

Customer service

Written & verbal communication

Minute taking

Initiative

Tools

Microsoft Word

Excel

Outlook

Job description

Membership Officer

Temp- Perm opportunity

Sector Professional Membership Body

Location Central London

Payrate 16.00 per hour

Working Pattern Hybrid 35 hours per week

An excellent opportunity has arisen for an experienced Membership Officer or Membership Administrator to join a well-established Royal College based in Central London. Working as part of a friendly and supportive team, you'll play an important role in delivering a high-quality service to members, managing key membership processes, and helping to ensure a positive member experience.

It’s a fantastic opportunity to build on your existing membership or professional body experience, gain exposure to a varied workload, and contribute to an organisation that supports and represents professionals across the UK

Overview

You will provide key administrative and financial support across membership and quality improvement programmes, working with a wide range of internal and external stakeholders.

Your responsibilities will include:

• Managing membership registrations, renewals, and related processes
• Maintaining accurate membership databases, records, and documentation
• Responding to member and internal enquiries, providing a high standard of customer service
• Working collaboratively with colleagues across a busy professional environment
• Liaising with Finance and programme teams to support the effective delivery of services
• Supporting invoicing, Purchase Orders (POs), and financial administration
• Organising meetings and providing minute-taking support
• Preparing spreadsheets, reports, and other administrative documentation
• Supporting conferences, events, and wider organisational projects

We're looking for someone with:

• Experience within a membership organisation, professional body, Royal College, healthcare environment, or similarly complex organisation, together with experience organising meetings and taking minutes
• Previous administrative or membership experience
• Strong organisational and time-management skills
• Excellent attention to detail and accuracy
• The ability to prioritise competing deadlines
• Excellent written and verbal communication skills
• A professional, approachable and service-focused manner
• Confidence working independently and using initiative
• Experience with financial administration, invoices, or purchase orders (POs)
• Strong Microsoft Word, Excel, and Outlook skills

This is a fantastic opportunity to join a prestigious Royal College in Central London and gain valuable experience across a broad range of areas, including Membership, Finance, Governance, Quality Improvement, Events, and Stakeholder Engagement. Offered on a temporary-to-permanent basis.

Deadline 16 September