Member Support Specialist — Club Experience & Service

David Lloyd Leisure Ltd.; Manchester; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free Club Membership

50% off food and drinks

Discounts on activities and PT

Wagestream pay on demand

Benefits suite access

Job summary

David Lloyd Leisure Ltd. in Manchester is seeking a committed Membership Support Advisor to handle member queries across chat, telephone and email.

You will process membership requests, respond promptly, and work as part of a team to deliver exceptional customer service from a hub at the club. The role requires strong communication, organisational skills and the ability to thrive in a fast-paced environment.

Qualifications

• Excellent customer service approach and the ability to stay calm under pressure.
• Clear, proactive communication with members and team colleagues.
• Strong organisational skills with attention to detail and accurate record-keeping.

Responsibilities

• Handle member queries via chat, phone and email in a timely, accurate manner.
• Process membership requests and updates to ensure high-quality service.
• Maintain friendly, professional interactions and support a positive club experience.

Skills

Customer service

Communication

Organisation

Attention to detail

Job description

David Lloyd Leisure Ltd. in Manchester is seeking a committed Membership Support Advisor to handle member queries across chat, telephone and email.

You will process membership requests, respond promptly, and work as part of a team to deliver exceptional customer service from a hub at the club. The role requires strong communication, organisational skills and the ability to thrive in a fast-paced environment.