Membership Support Lead: Elevate Service & Team Performance
David Lloyd Leisure Ltd.
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
David Lloyd Leisure Ltd. is seeking a Membership Support Team Leader in the United Kingdom to oversee a team of Member Support Advisors and ensure a world-class service for our members. You will monitor performance and drive KPI delivery across daily, weekly and monthly targets.
The role requires flexibility for shifts including mornings, evenings, and weekends. You will report to the Member Support Operations Manager and play a key part in shaping a welcoming culture across clubs.
Qualifications
- Exceptional customer service skills.
- Highly developed leadership qualities.
- Organisational skills & commercial acumen.
- Empathic & reasonable approach to member queries.
Responsibilities
- Lead a team of Member Support Advisors.
- Resolve high level escalated member queries.
- Monitor team performance and oversee the delivery of daily, weekly & monthly KPIs.
Skills
Job description
David Lloyd Leisure Ltd. is seeking a Membership Support Team Leader in the United Kingdom to oversee a team of Member Support Advisors and ensure a world-class service for our members. You will monitor performance and drive KPI delivery across daily, weekly and monthly targets.
The role requires flexibility for shifts including mornings, evenings, and weekends. You will report to the Member Support Operations Manager and play a key part in shaping a welcoming culture across clubs.
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