Member Experience Specialist – Club Support

David Lloyd Clubs; Hatfield; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free Club Membership for you and your家

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Personal Training

Wagestream App: Get paid on demand

Benefits Suite

Job summary

David Lloyd Clubs is seeking a Member Support Advisor for a hub location. You will handle member queries across Chat, Telephone and Email, processing requests promptly and delivering the best possible service.

Based at an onsite hub, you’ll join a team focused on member satisfaction with structured hours of 9:00-17:00 or 10:00-18:00. This role requires experience in outbound calling, strong customer service, and the ability to thrive in a fast-paced environment, with excellent communication and

Qualifications

• Experience in outbound calling and handling customer queries.
• Exceptional customer service skills.
• Drive to hit targets and perform in a fast-paced environment.
• Excellent communication and organisation skills.
• Office-based role requiring commuting to the hub.

Responsibilities

• Handle member queries via Chat, Telephone and Email.
• Process membership queries accurately and efficiently.
• Engage with members to deliver quality service.
• Work at a hub location with consistent working hours.

Skills

Outbound calling

Customer service

Communication

Organisation

Target-driven

Resilience

Call centre experience

Job description

David Lloyd Clubs is seeking a Member Support Advisor for a hub location. You will handle member queries across Chat, Telephone and Email, processing requests promptly and delivering the best possible service.

Based at an onsite hub, you’ll join a team focused on member satisfaction with structured hours of 9:00-17:00 or 10:00-18:00. This role requires experience in outbound calling, strong customer service, and the ability to thrive in a fast-paced environment, with excellent communication and