Member Support Champion - Club Concierge & Service

David-Lloyd-Clubs; Hatfield; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free Club Membership for you and your/

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Personal Training Discounts

Wagestream App: Get paid on demand!

Access to Benefits Suite

Job summary

David Lloyd Clubs seeks a passionate Member Support Advisor for our hub location to manage member queries across chat, phone and email. You will process membership inquiries promptly and provide outstanding service, working as part of a friendly hub team in a fully office-based role.

The role requires outbound calling experience, strong customer service skills and the ability to hit targets. Benefits include free club membership for you and family, and frequent development opportunities.

Qualifications

• Experience in outbound calling and handling customer queries is essential.
• Previous experience in a call centre environment would be desirable.
• Strong customer service skills and ability to hit targets.

Responsibilities

• Handle member queries via chat, telephone and email.
• Process membership queries in a timely, accurate and efficient manner.
• Engage with members to provide the best possible quality and service.
• Work as part of a hub team in a fully office-based role with set hours.

Skills

Outbound calling

Customer service

Target driven

Communication

Organisation

Job description

David Lloyd Clubs seeks a passionate Member Support Advisor for our hub location to manage member queries across chat, phone and email. You will process membership inquiries promptly and provide outstanding service, working as part of a friendly hub team in a fully office-based role.

The role requires outbound calling experience, strong customer service skills and the ability to hit targets. Benefits include free club membership for you and family, and frequent development opportunities.