Member Support Specialist — On-site Wellness Club

David Lloyd Leisure Ltd.; Hounslow; Remote; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Free Club Membership for you and your…

50% Discount on food and drinks.

Discounts on Swimming, Tennis Lessons,

Personal Training discounts

Wagestream App: Get paid on demand

Benefits Suite access

Job summary

David Lloyd Leisure Ltd. in Heston is seeking a Membership Support Advisor to handle member queries via chat, phone and email. You will process memberships, respond promptly and professionally, and ensure high-quality service is delivered by a dedicated team at our Heston hub.

This on-site role requires excellent communication, organisation, and a drive to meet targets. It offers a structured day with office-based working hours and the perk of free club membership for you and your family.

Qualifications

• Experience in outbound calling and handling customer queries.
• Call centre experience desirable.
• Excellent communication and organisation skills.
• A drive to hit targets.

Responsibilities

• Handle member queries across chat, telephone and email.
• Process membership requests accurately and promptly.
• Engage with members to deliver high-quality service.

Skills

Outbound calling

Customer service

Call centre experience

Communication

Organisation

Hit targets

Job description

David Lloyd Leisure Ltd. in Heston is seeking a Membership Support Advisor to handle member queries via chat, phone and email. You will process memberships, respond promptly and professionally, and ensure high-quality service is delivered by a dedicated team at our Heston hub.

This on-site role requires excellent communication, organisation, and a drive to meet targets. It offers a structured day with office-based working hours and the perk of free club membership for you and your family.