Member Support Advisor – Fast, Friendly Service + Perks

David-Lloyd-Clubs; Urmston; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free club membership

50% food & drinks discount

Discounts on swimming, tennis lessons,

Personal training discounts

Wagestream pay on demand

Benefits suite access

Job summary

David Lloyd Clubs in Manchester Trafford City is seeking a passionate Member Support Advisor to join our team. You will handle member queries and requests across chat, phone and email, processing memberships quickly and accurately.

Working from a Lloyds hub, you will be part of a supportive team delivering exceptional service with a friendly, inclusive culture. The role offers a dynamic environment with shift patterns including mornings, evenings and weekends.

Qualifications

• Exceptional customer service skills.
• Resilient with the ability to thrive in a fast-paced environment.
• Excellent communication and organisation skills.
• Good with administration with a keen eye to attention to details.

Responsibilities

• Handle member queries and requests via chat, telephone and email.
• Process membership queries accurately and efficiently and engage with members to deliver high-quality service.

Skills

Customer service

Communication

Organization

Administration

Job description

David Lloyd Clubs in Manchester Trafford City is seeking a passionate Member Support Advisor to join our team. You will handle member queries and requests across chat, phone and email, processing memberships quickly and accurately.

Working from a Lloyds hub, you will be part of a supportive team delivering exceptional service with a friendly, inclusive culture. The role offers a dynamic environment with shift patterns including mornings, evenings and weekends.