Member Support & Experience Specialist

David Lloyd Leisure; Eccles; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Free Club

Membership for you and your family!

50% Discount on food and drinks.

Discounts on Swimming, Tennis Lessons,

Personal Training.

Opportunities for Career Advancement

Wagestream App: Get paid on demand!

Access to our Benefits Suite.

Job summary

David Lloyd Leisure is seeking a passionate Member Support Advisor to handle member queries across Chat, Telephone and Email from a hub in our David Lloyd Club. You will deliver timely, accurate responses and help maintain our high service standards.

Join a team that values belonging and offers career development through internal training. Working patterns cover mornings, afternoons and one weekend in three, contributing to a premium health and wellness experience for members.

Qualifications

• Exceptional customer service skills; resilient in a fast-paced environment; excellent communication and organisation skills; good administration with attention to detail.

Responsibilities

• Handle member queries via chat, telephone and email; process queries in a timely and accurate manner; work from a hub in the David Lloyd Club as part of a team to deliver exceptional service.

Job description

David Lloyd Leisure is seeking a passionate Member Support Advisor to handle member queries across Chat, Telephone and Email from a hub in our David Lloyd Club. You will deliver timely, accurate responses and help maintain our high service standards.

Join a team that values belonging and offers career development through internal training. Working patterns cover mornings, afternoons and one weekend in three, contributing to a premium health and wellness experience for members.