Member Experience Specialist: Free Club Membership

David Lloyd Clubs; Manchester; Sur place; GBP 21 000 - 26 000; Plein temps

Avantages offerts par ce poste

Free Club Membership

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Career Advancement

Wagestream App

Benefits Suite

Résumé du poste

David Lloyd Clubs in Manchester is seeking a friendly Member Support Advisor to handle member queries from Chat, phone and email and provide accurate, timely responses. You will be part of the Club hub team, delivering exceptional service to members and supporting their wellness journey with a proactive, can-do attitude.

If you thrive in a fast-paced environment and value inclusion, join us to help members feel welcome and supported every day.

Qualifications

• Exceptional customer service skills.
• Resilient in fast-paced environments.
• Excellent communication and organisational skills.

Responsabilités

• Handle member queries via Chat, Telephone and Email.
• Process membership queries accurately and timely.
• Engage with members to deliver high-quality service.
• Work from the club hub as part of a team to support members.

Connaissances

Exceptional customer service

Resilience

Communication

Administration

Description du poste

David Lloyd Clubs in Manchester is seeking a friendly Member Support Advisor to handle member queries from Chat, phone and email and provide accurate, timely responses. You will be part of the Club hub team, delivering exceptional service to members and supporting their wellness journey with a proactive, can-do attitude.

If you thrive in a fast-paced environment and value inclusion, join us to help members feel welcome and supported every day.