Member Experience & Support Specialist

David Lloyd Leisure; Castleton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free Club

Membership for you and your family!

50% Discount on food and drinks.

Discounts on Swimming, Tennis Lessons,

Personal Training

Wagestream App: Get paid on demand!

Access to our Benefits Suite.

Job summary

David Lloyd Leisure is seeking a passionate Member Support Advisor to handle member queries across chat, phone and email. You will process inquiries quickly, accurately and with a customer‑centric approach, joining a team at a David Lloyd Club hub to deliver outstanding service.

The role requires resilience in a fast-paced environment, strong communication and administrative skills, and a commitment to helping members feel valued and supported by a leading wellness group.

Qualifications

• Exceptional customer service skills and resilience in a fast paced environment.
• Excellent communication and organisational skills with attention to detail.
• Strong administration abilities and accuracy in handling member data.

Responsibilities

• Handle member queries and requests via Chat, Telephone and Email.
• Process membership queries in a timely, accurate and efficient manner.
• Engage with members to deliver high quality service as part of the team.
• Work from a hub in the David Lloyd Club and provide excellent customer service every day.

Skills

Customer service

Communication

Organisation

Administration

Job description

David Lloyd Leisure is seeking a passionate Member Support Advisor to handle member queries across chat, phone and email. You will process inquiries quickly, accurately and with a customer‑centric approach, joining a team at a David Lloyd Club hub to deliver outstanding service.

The role requires resilience in a fast-paced environment, strong communication and administrative skills, and a commitment to helping members feel valued and supported by a leading wellness group.