Member Support Advisor — Elevate Club Experience

David Lloyd Leisure; Warrington; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free Club

Membership for you and your family!

50% Discount on food and drinks.

Discounts on Swimming, Tennis Lessons,

Job summary

David Lloyd Leisure is seeking a proactive Member Support Advisor to join our team at a David Lloyd Club hub. You will handle member queries across Chat, Phone and Email, processing requests efficiently while maintaining high service standards.

Join a welcoming, fast-paced environment that emphasises guest experience, teamwork and career development within our premium health and wellness group.

Qualifications

• Strong customer service and interpersonal skills.
• Excellent verbal and written communication.
• Good organisational abilities and attention to detail.

Responsibilities

• Handle member queries via Chat, Telephone and Email.
• Process membership queries and requests accurately and in a timely manner.
• Deliver exceptional customer service and engage with members.
• Collaborate with the team from the David Lloyd Club hub.

Job description

David Lloyd Leisure is seeking a proactive Member Support Advisor to join our team at a David Lloyd Club hub. You will handle member queries across Chat, Phone and Email, processing requests efficiently while maintaining high service standards.

Join a welcoming, fast-paced environment that emphasises guest experience, teamwork and career development within our premium health and wellness group.