Member Support Advisor - Elevate Experience & Service

David Lloyd Leisure; Hazelhurst; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free Club

Family membership

50% Discount on food and drinks

Discounts on swimming, tennis lessons,

Personal Training discounts

Career advancement through internal培训

Wagestream App: Get paid on demand!

Access to our Benefits Suite.

Job summary

David Lloyd Leisure in Hazelhurst, United Kingdom is seeking a Member Support Advisor to join our team. You will handle member queries across Chat, Telephone and Email, processing requests accurately and efficiently while delivering high-quality service.

You’ll work from a hub in our club, contributing to a friendly and inclusive culture as part of a collaborative team. This role offers five days of work per week including mornings, mids and evenings with one weekend in three.

Qualifications

• Exceptional customer service skills.
• Resilient with the ability to thrive in a fast paced environment.
• Excellent communication and organisation skills.
• Good with administration with a keen eye to attention to details.

Responsibilities

• Handle member queries via Chat, Telephone and Email and ensure timely, accurate responses.
• Process membership requests and updates with accuracy and efficiency.
• Engage with members to deliver high-quality service as part of a collaborative team.

Skills

Customer service

Communication

Organisation

Attention to detail

Resilience

Job description

David Lloyd Leisure in Hazelhurst, United Kingdom is seeking a Member Support Advisor to join our team. You will handle member queries across Chat, Telephone and Email, processing requests accurately and efficiently while delivering high-quality service.

You’ll work from a hub in our club, contributing to a friendly and inclusive culture as part of a collaborative team. This role offers five days of work per week including mornings, mids and evenings with one weekend in three.