Membership Support Advisor - Glasgow

David Lloyd Clubs Ltd; Glasgow; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free Club Membership for you and your…

50% Discount on food and drinks.

Discounts on Swimming, Tennis Lessons,

Career Advancement through internal培训

Wagestream App: Get paid on demand!

Access to Benefits Suite

Job summary

David Lloyd Clubs Ltd in Glasgow is seeking a Member Support Advisor to handle member queries via Chat, Telephone, and Email. You will process these queries promptly from our Glasgow West End hub and contribute to delivering outstanding service daily.

The role operates from a fixed hub with office-based work patterns (9:00–17:00 or 10:00–18:00) and offers a supportive, member-focused environment within Europe’s leading premium wellness group.

Qualifications

• Experience in outbound calling and handling customer queries is essential.
• Desirable: previous experience in a call centre environment.
• Must be able to hit targets and stay resilient in a fast-paced setting.

Responsibilities

• Handle member queries via Chat, Telephone and Email.
• Process membership queries promptly, accurately and efficiently.
• Engage with members to provide outstanding service and support.
• Work from our Glasgow West End hub during 9:00–17:00 or 10:00–18:00.

Skills

Outbound calling

Customer service

Communication skills

Organisation

Job description

£27,040 Would you like to join Europe's leading premium health and wellness group? Our team members are ambassadors of our business and we are on the lookout for a passionate Member Support Advisor - Glasgow to join our team! Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service. Based at a hub within our Glasgow West End David Lloyd Club, you will work as part of a team focused on providing outstanding service and support to our members. This role is based in one of our Membership Hubs, with working hours of either 9:00–17:00 or 10:00–18:00, offering a consistent and structured working pattern. *This role is located at our Glasgow West End membership hub* We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential.

Our perks:

• Free Club Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About you:

Experience in outbound calling and handling customer queries is essential. Previous experience in a call centre environment would be desirable Exceptional customer service skills A drive to hit targets Resilient with the ability to thrive in a fast-paced environment Excellent communication and organisation skills

You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based.

Join us and help us create a thriving and inclusive culture. Together, we're more than a Club! Glasgow West End With 149 clubs across the UK and Europe, David Lloyd Leisure is the leading premium health and wellness group.