Member & Admin Support Specialist — Customer Service

Royal Life Saving Society UK - RLSS UK

Worcester

On-site

GBP 22,000 - 30,000

Full time

5 days ago

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Benefits offered by this job

Annual Leave 27 days + bank holidays +

Discretionary birthday day off

Enhanced Sick Pay

Eye Care

Employee Assistance Programme

Life Assurance Scheme

Salary Sacrifice Pension Scheme

Staff discounts

Free RLSS UK Membership

Free tea and coffee at HQ

Free on-site parking

Company events and socials

Job summary

RLSS UK is seeking a dedicated Customer Service professional to support internal and external customers across qualifications, awards, membership and services. Based at RLSS UK HQ in Worcester, you will handle multi-channel enquiries, provide product information, and contribute to data accuracy and service delivery.

The role is permanent, full time (35 hours) with a focus on accuracy, GDPR compliance and customer satisfaction.

Qualifications

Experience using IT systems, including Microsoft Office and CRM platforms.
Strong written and spoken communication across phone, email and chat.
Ability to prioritise tasks and work effectively within a team.
Desirable knowledge of RLSS UK.

Responsibilities

Respond to telephone enquiries about RLSS UK qualifications, awards, membership and services.
Handle general email enquiries with accurate, timely responses.
Provide technical support for the RLSS UK Course Management System ( Tahdah ).
Assist customers with their RLSS UK accounts, including access and learning resources.
Liaise with the Customer Service Manager on issues affecting efficiency.
Record and track service requests and mail using internal processes.
Support ATC/P account management and relay issues between parties.
Ensure compliance with UK GDPR and data protection policies.