Customer Relations Executive

Great Jobs UK; Weston-super-Mare; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

26 days holiday

Company pension

Training & personal development plan

Team socials

Free drinks and snacks

Job summary

Great Jobs UK is seeking a Customer Relations Executive to join our Weston-super-Mare head office in a full-time, office-based role. You will contact members to identify opportunities, provide service information, and highlight added benefits, while growing the customer base.

You will receive thorough training and work with a friendly, supportive team to hit targets in a busy office environment. Prior telesales or customer service experience is desirable.

Qualifications

• Experience in telesales, telemarketing or customer service.
• Excellent verbal and written communication.
• Confident, friendly and professional telephone manner.
• Strong IT skills and MS Office knowledge.
• Organised with good prioritisation skills.
• Interest or experience in the food & drink hospitality sector.

Responsibilities

• Make outbound contact via phone and email to our member base.
• Provide information about services and suppliers and respond to questions.
• Grow existing customer base by introducing new categories and suppliers.
• Ask questions to understand customer requirements.
• Manage call lists and schedule phone and email follow-ups.
• Update customer information in our CRM system (training provided).
• Resolve customer and supplier queries.

Skills

Telephone manners

Communication

Teamwork

IT skills

Organisation

Telesales/Customer service

Hospitality industry knowledge

Tools

MS Office

Job description

One of our clients in Weston-Super-Mare are looking for Multiple Customer Relations Executives to join their expanding team.

We have an exciting new opportunity for a full-time Customer Relations Executive to join our multi-skilled Relations team at our centrally located head office in Weston-super-Mare.

The purpose of this role will be to make contact with our existing customers (we call them members) to identify opportunities. Your goal will be to help our company grow by increasing our levels of service and support.

You will be calling businesses who are already familiar with our services, providing them with excellent customer service and highlighting the additional benefits available to them.

As you develop in the role, you’ll get to know your way around our systems and processes, but we don’t expect you to have all the answers straightaway; you’ll have a friendly team around you who will provide you with all the training you need to hit the ground running.

We’re looking for someone with ambition and enthusiasm who can get going quickly; you’ll need to be interested in learning new skills and comfortable speaking to people over the phone.

This is an office-based role.

Key responsibilities:

• Making outbound contact (via phone and email) to our ever-growing member base
• Providing information about our services and suppliers and responding to questions and queries
• Grow your existing customer base by introducing new categories and suppliers
• Asking questions to understand customer requirements
• Managing your own call lists and sending and scheduling phone and email follow-ups
• Managing and updating customer information in our CRM system (training provided)
• Resolving customer and supplier queries

Essential skills:

• Confident, friendly and professional with excellent telephone manner
• Comfortable making calls and working within a busy office environment
• Proactive and self-motivated with a positive can-do attitude
• Excellent verbal and written communication skills
• Good IT skills, including good knowledge of MS Office (Word, Excel)
• Strong organisation and prioritisation skills.
• Previous telesales, telemarketing or customer service experience (in any industry)
• Interest or experience within the food and drink industry – restaurants, bars,
• hotels (because most of our members are hospitality businesses).

Package and benefits:

If we believe you’re the right person for this role, we’ll structure a salary and benefit package just for you, with clear career progression and the opportunity to develop your career.

You’ll also receive:

• 26 days holiday, plus your birthday, bank and public holidays, option to buy extra holiday
• Company pension
• Full training and personal development plan
• Collaborative, fun and friendly working environment
• Regular team socials
• A kitchen full of free drinks and snacks (we work with lots of food/drink