Member Insights & Operations Specialist

The NHS Alliance; Leeds; On-site; GBP 23,000 - 30,000; Full time

Job summary

The NHS Alliance is seeking an organised Membership Administrator to support the Membership Development and Support department in Leeds. You will coordinate meetings and events, maintain CRM and membership records, and help deliver member insights and renewals initiatives.

You will produce reports from CRM and Excel, manage shared mailboxes, and draft briefings and notices for internal teams. A strong eye for detail and collaborative approach are essential.

Qualifications

• Strong administrative skills and experience supporting a busy team.
• Proficient in data handling, reporting and CRM maintenance.
• Excellent communication and organisational abilities.

Responsibilities

• Produce reports and insights using data from CRM and Excel.
• Manage shared mailboxes and deliver high-quality responsive service.
• Support meetings and events, taking notes and sharing intelligence.
• Maintain accurate CRM contact details and membership records.
• Contribute to projects related to member engagement, recruitment and renewals.
• Draft reports and briefings on member insights and engagement using Excel and CRM.

Tools

Salesforce

Microsoft Dynamics 365

CRM systems

Excel

PowerPoint

Data analysis

Stakeholder management

Job description

The NHS Alliance is seeking an organised Membership Administrator to support the Membership Development and Support department in Leeds. You will coordinate meetings and events, maintain CRM and membership records, and help deliver member insights and renewals initiatives.

You will produce reports from CRM and Excel, manage shared mailboxes, and draft briefings and notices for internal teams. A strong eye for detail and collaborative approach are essential.