Membership Insights & Operations Lead

The NHS Alliance; Greater London; On-site; GBP 26,000 - 36,000; Full time

Job summary

The Membership development and support department sits centrally within the NHS Alliance delivering key aspects of the member offer directly as well as supporting the broader organisation. The role plays a key part in ensuring our membership operations run smoothly and data remains accurate.

As the Member Insights and Operations Officer, you will produce reports and insights from CRM and Excel, manage shared mailboxes, support meetings and events, and keep membership records up to date, enabling

Responsibilities

• Produce reports and insights using data from a range of sources including CRM and Excel.
• Manage shared mailboxes, ensuring a high-quality and responsive service.
• Support the delivery of meetings and events, taking notes, sharing intelligence across the organisation and providing general administrative support to the team.
• Keep CRM contact details and membership records accurate and up to date.

Job description

The Membership development and support department sits centrally within the NHS Alliance delivering key aspects of the member offer directly as well as supporting the broader organisation. The role plays a key part in ensuring our membership operations run smoothly and data remains accurate.

As the Member Insights and Operations Officer, you will produce reports and insights from CRM and Excel, manage shared mailboxes, support meetings and events, and keep membership records up to date, enabling