Member Insights and Operations Officer

The NHS Alliance; Greater London; On-site; GBP 26,000 - 36,000; Full time

Job summary

The Membership development and support department sits centrally within the NHS Alliance delivering key aspects of the member offer directly as well as supporting the broader organisation. The role plays a key part in ensuring our membership operations run smoothly and data remains accurate.

As the Member Insights and Operations Officer, you will produce reports and insights from CRM and Excel, manage shared mailboxes, support meetings and events, and keep membership records up to date, enabling

Responsibilities

• Produce reports and insights using data from a range of sources including CRM and Excel.
• Manage shared mailboxes, ensuring a high-quality and responsive service.
• Support the delivery of meetings and events, taking notes, sharing intelligence across the organisation and providing general administrative support to the team.
• Keep CRM contact details and membership records accurate and up to date.

Job description

The Membership development and support department sits centrally within the NHS Alliance delivering key aspects of the member offer directly as well as supporting the broader organisation. The team delivers both member-facing forums including virtual meetings and member events, as well delivering broader membership functions including member renewal, insight, operations and CRM system support. This role plays a key role in the effective delivery and continuous improvement of member insights and operations. The post holder will play a critical role in supporting the smooth running of the department, including coordinating logistics of team events, maintaining accurate CRM and membership records and supporting the delivery of projects. The postholder will be highly organised, comfortable working at pace across a range of different tasks across multiple systems and platforms, and committed to delivering excellence for our members., This is an exciting opportunity to join a high performing and collaborative team at the heart of our membership function. You'll play an important role in ensuring our membership operations run smoothly, our data remains accurate and colleagues across the organisation have the information they need to make informed decisions. Working across a variety of activities and projects, you'll support membership growth and retention and help generate insights that shape our priorities. As the Member Insights and Operations Officer, you will:

• Produce reports and insights using data from a range of sources including CRM and Excel.
• Manage shared mailboxes, ensuring a high-quality and responsive service.
• Support the delivery of meetings and events, taking notes, sharing intelligence across the organisation and providing general administrative support to the team.
• Keep CRM contact details and membership records accurate and up to date.

The NHS Alliance is committed to promoting a diverse and inclusive environment for our staff. A place where we can all be ourselves and succeed on merit. We offer a range of inclusive employment policies including family friendly policies and flexible working and we have range of channels to support staff from different backgrounds including our staff networks and a staff forum.

The NHS Alliance is committed to being a flexible employer. We understand the value and benefit to our employees being able to work flexibly and our agile working principles are designed to empower our people to work with optimal flexibility and minimal constraints to support a work life balance and take care of employee health and wellbeing.

You will receive an excellent benefits package, including 30 days annual leave (plus bank holidays), pension scheme, cycle to work scheme, salary sacrifice schemes and travel season ticket loans.