Guest Services & Member Experience Associate

Peloton Interactive; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading fitness company in London is seeking an entry-level candidate to enhance member experiences by providing exceptional customer service and managing studio operations. Ideal candidates will have a background in customer service, a professional demeanor, and the ability to thrive in a fast-paced environment. This role involves working flexible hours, including weekends and holidays, in a dynamic and inclusive setting.

Qualifications

• Experience in customer service or hospitality industry.
• Friendly and professional communication skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Provide top-tier customer service and manage reservations.
• Address member feedback and queries promptly.
• Create memorable moments for members.

Skills

Outstanding communication

Problem-solving skills

Energetic demeanor

Ability to multitask

Job description

A leading fitness company in London is seeking an entry-level candidate to enhance member experiences by providing exceptional customer service and managing studio operations. Ideal candidates will have a background in customer service, a professional demeanor, and the ability to thrive in a fast-paced environment. This role involves working flexible hours, including weekends and holidays, in a dynamic and inclusive setting.