Member Experience Front Desk Associate

Planet Fitness; Tees Valley; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Vacation/Sick Time/Holiday Pay

401(k) Retirement Savings Plan

Life Insurance

Tuition Reimbursement

Employee discounts

Engaging team-building events

Job summary

Planet Fitness is seeking a Front Desk Associate to deliver a superior member experience in a welcoming environment. You will greet members, assist with inquiries, process memberships, and promote the Judgement Free Zone while maintaining club cleanliness and safety.

The role emphasizes high-quality service, teamwork, and supporting members on their fitness journeys, with training provided for CPR/AED and opportunities to grow within a large fitness franchise.

Qualifications

• Experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED certified (training provided by Planet Fitness).
• Basic computer proficiency.

Responsibilities

• Greet members and guests on entry and assist with any questions.
• Promote the Judgement Free Zone by engaging with members and supporting fitness journeys.
• Resolve member concerns and escalate to a manager when needed.
• Answer phones and assist callers with inquiries.
• Handle membership tasks: sign-ups, updates, cancellations and transfers.
• Conduct member calls and tours to assess needs.
• Process retail transactions and drive sales goals.
• Clean and sanitize equipment and facilities regularly.
• Maintain restrooms and ensure cleanliness and safety.

Skills

Customer service

Communication

Computer literacy

Teamwork

Job description

Planet Fitness is seeking a Front Desk Associate to deliver a superior member experience in a welcoming environment. You will greet members, assist with inquiries, process memberships, and promote the Judgement Free Zone while maintaining club cleanliness and safety.

The role emphasizes high-quality service, teamwork, and supporting members on their fitness journeys, with training provided for CPR/AED and opportunities to grow within a large fitness franchise.