Member Experience Fitness Coach

JD Sports Fashion PLC; East Kilbride; Hybrid; GBP 12,000 - 21,000; Part time

Job summary

JD Gyms in the United Kingdom is seeking motivated individuals to join our team as member experience specialists. You will help deliver welcoming tours, run group exercise classes, deliver inductions and maintain high club standards to create a positive experience for every member.

You will engage with members on the gym floor, support joining, lead inclusive classes, perform club standards checks, and help drive energy efficiency and safety across the club.

Qualifications

• Passion for fitness, health and helping people.
• Represents JD Gyms brand standards and values.
• Enthusiastic and open to learning and feedback.
• Can adapt communication to different members and colleagues.
• Committed to delivering a great member experience.
• Flexible in hours and able to work as part of a team.

Responsibilities

• Engage with members on the gym floor to prioritise their experience.
• Deliver welcoming tours to prospective members in line with JD Gyms brand.
• Lead engaging and inclusive group exercise classes.
• Conduct member inductions and support joining JD Gyms.
• Perform club standards checks and maintain cleanliness and safety.
• Analyse data to support new ideas and developments.

Skills

Fitness passion

Brand standards

Enthusiastic learner

Adapt communication

Open to feedback

Team player

Personal Trainer (Level 3)

Education

Level 3 Personal Trainer

Job description

Role overview:

As a member of the JD Gyms team, you will play an important role in creating a positive and welcoming experience for members during every visit. Through member engagement, gym inductions, group exercise classes and maintaining high club standards, you will help deliver an exceptional member experience.

Responsibilities:

• Places member experience at the heart of everything you do by constantly engaging with members on the gym floor.
• Deliver welcoming and engaging prospective member tours in the club, in line with JD Gyms brand standards.
• Deliver engaging and inclusive group exercise classes.
• Deliver engaging and informative member inductions.
• Support prospective members with joining JD Gyms as required.
• Conduct club standards checks across the club, ensuring results are recorded accurately and in line with JD Gyms record keeping procedures.
• Provide ad hoc support to members as required or observed
• Ensure that club cleanliness standards are maintained to the highest level as set out by the Gym Management and Operations team.
• Maintain excellent brand standards at all times, ensuring the club is safe and compliant with all health and safety action points.
• Monitor our service delivery through our performance and member feedback.
• Work safely and in accordance with company policies, procedures and relevant legislation at all times.
• Support energy efficiency, environmental initiatives and responsible waste management practices across the club.
• Analysis and presentation of key data to support new ideas / initiatives / proposed developments.

Skills and Experience:

• Has a passion for fitness, health, wellbeing and helping people
• Representative of, and embodies, the JD Gyms brand standards and values
• Enthusiastic and open to learning
• Able to adapt communication and engagement styles to meet the needs of different members and colleagues.
• Open to feedback and committed to continuous learning and development.
• Understands and can articulate the importance of a great member experience.
• Is flexible in approach to hours worked.
• Enjoys working collaboratively as part of a team and supporting colleagues, members and local communities.
• Level 3 (EQF Level 4) Personal Trainer qualified