Gym Membership Sales & Experience Host

Frasers Group; Harry Stoke; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

20% discount across facias

Everlast Gyms Monthly Champions

Free Gym membership

Deliver personal training sessions out

Group training classes with further培训

Job summary

Frasers Group is seeking a Membership Sales Assistant for its gym in the United Kingdom. You will engage prospects and members, drive sign-ups, renewals and upsell services such as food, beverages, and retail products.

You will build relationships, deliver tours, meet club KPIs, and act as a brand ambassador while learning the membership system. This role requires weekend and bank holiday availability and flexibility.

Qualifications

• Proactively drive membership sales and renewals.
• Convert enquiries with confident needs-based selling.
• Build relationships to improve member retention.
• Flexible shifts including weekends and holidays.

Responsibilities

• Deliver an exceptional experience to every prospect, member and guest ensuring every interaction is utilised as a sales and retention opportunity.
• Proactively drive membership sales, renewals, upgrades, and secondary spend including food & beverage, retail and fitness product sales.
• Convert enquiries into memberships through confident objection handling, needs based selling and effective follow up.
• Support member retention by building strong relationships, identifying at risk members, and recommending relevant products and services to enhance member experience and results.
• Conduct tailored tours of the Gym linked to the individual's specific goals and upselling based on matching their needs to our facilities and services offered.
• Consistently achieve and exceed individual and club KPIs
• Be a competent key holder of the club when required, ensuring smooth opening, closing and shift coverage.
• Learn, utilise and master our membership software and other systems (training provided).
• Act as a trusted brand ambassador, promoting and taking part in current Fitness Challenges, Class concepts, and our Workout Wednesday initiative to drive engagement and participation.
• Support operational excellence by taking an active role in maintaining high standards of cleanliness and hygiene, gym floor presentation, ensuring the club is always looks great and above expectation
• Support the Head Coach where needed with gym resets and ad-hoc fitness related tasks on and off the gym floor.
• Knowledgeable about the products and services on offer.
• Handle member queries and complaints professionally escalating to a manager where required.

Skills

Sales skills

Customer service

Communication

Fitness knowledge

Tools

Membership software

Job description

Frasers Group is seeking a Membership Sales Assistant for its gym in the United Kingdom. You will engage prospects and members, drive sign-ups, renewals and upsell services such as food, beverages, and retail products.

You will build relationships, deliver tours, meet club KPIs, and act as a brand ambassador while learning the membership system. This role requires weekend and bank holiday availability and flexibility.