Overnight Member Services Specialist

Planet Fitness - Charlotte NC; Port Charlotte; On-site; GBP 18,000 - 22,000; Full time

Job summary

Planet Fitness in the United Kingdom is hiring an Overnight Closer (Member Services Representative) to deliver outstanding member service during late shifts. You will greet members, handle front desk duties, assist with sign-ups and tours, and ensure accurate banking at shift end.

Ideal candidates bring a customer-service background, basic computer skills, and a positive, proactive attitude. The role requires reliability, strong listening, and diplomacy when addressing member questions or

Qualifications

• Customer service experience preferred.
• Basic computer skills required.
• Passion for fitness and health is a plus.
• Reliable and punctual with a positive attitude.
• Excellent communication and listening skills.
• Diplomacy and empathy in all interactions.
• Must be 18 years or older.

Responsibilities

• Greet members, guests and prospective members with outstanding service.
• Handle front desk tasks: phone calls, check-ins, sign-ups and tours.
• Update member accounts as needed.
• Address questions promptly and escalate to management when needed.
• Maintain cleanliness of the club area as part of daily duties.
• Close the shift and prepare the bank deposit for the next day.

Skills

Customer service

Basic computing

Fitness passion

Punctuality

Strong communication

Problem solving

18+ age

Job description

Planet Fitness in the United Kingdom is hiring an Overnight Closer (Member Services Representative) to deliver outstanding member service during late shifts. You will greet members, handle front desk duties, assist with sign-ups and tours, and ensure accurate banking at shift end.

Ideal candidates bring a customer-service background, basic computer skills, and a positive, proactive attitude. The role requires reliability, strong listening, and diplomacy when addressing member questions or