Member Experience Assistant - Gym Cleanliness & Service

JD GROUP; West of England; On-site; GBP 18,000 - 24,000; Full time

Job summary

JD Gyms in the United Kingdom is a budget gym chain expanding across the country, delivering quality facilities for members. This role focuses on delivering outstanding member service, maintaining brand standards and ensuring the club remains clean and professional at all times.

The role supports health and safety adherence, encourages learning and development, and collaborates with colleagues to uphold consistent standards across the business. A flexible, customer-focused approach is essential.

Qualifications

• Strong interpersonal skills with excellent attention to detail and a commitment to maintaining high standards.
• Demonstrates a commitment to delivering excellent member service and maintaining high standards.
• Experience in a customer-facing, cleaning, leisure or similar environment is advantageous.
• Effective communication skills with the ability to build positive relationships with members and colleagues.
• Ability to work collaboratively as part of a team while managing responsibilities independently.

Responsibilities

• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
• Support and maintain JD Gyms brand standards across all areas of the club.
• Ensure the gym facility is maintained to a high standard of cleanliness.
• Maintain professional appearance and uniform standards in line with company expectations.
• Deliver outstanding member service through positive and professional interactions.
• Support learning and development initiatives, including training activities designed to promote consistent standards across the business.
• To undertake any other reasonable duties.

Skills

Interpersonal skills

Attention to detail

Member service

Customer-facing experience

Effective communication

Teamwork

Job description

JD Gyms in the United Kingdom is a budget gym chain expanding across the country, delivering quality facilities for members. This role focuses on delivering outstanding member service, maintaining brand standards and ensuring the club remains clean and professional at all times.

The role supports health and safety adherence, encourages learning and development, and collaborates with colleagues to uphold consistent standards across the business. A flexible, customer-focused approach is essential.