Member Experience & Spaces Lead

Fora; Greater London; On-site; GBP 55,000 - 70,000; Full time

Benefits offered by this job

25% off at Fora cafés

2 x volunteer days / year

Monthly Deliveroo Lunch

Elevated Style Allowance

Generous Employee Referral Scheme

Job summary

Fora is seeking a Member Experience Manager in London to lead a high‑performing team and deliver seamless front‑of‑house experiences for members. You will uphold health, safety and building standards while collaborating with the broader Fora team to ensure consistent delivery of the Fora brand.

This role suits a confident, people‑focused leader who loves hospitality, thrives in a fast‑paced, customer‑centric environment, and is dedicated to delivering outstanding customer service with strong

Qualifications

• Experience in hospitality, retail or coworking
• Experience in supervising/leading in customer facing environment
• Highly refined verbal and writing communication skills
• Good organisation skills and dedication to completing projects in a timely manner
• Detail oriented and comfortable working in a fast-paced environment
• Individual with delivering exceptional customer service
• Very well organised & excellent timekeeping

Responsibilities

• Lead & Empower: Coach and develop a high-performing team, fostering a culture of excellence and positivity.
• Create Impact: Deliver seamless front-of-house experience for our members and ensure every member feels valued and inspired.
• Drive Standards: Maintain impeccable building standards and ensure health, safety, and compliance.
• Collaborate & Grow: Partner with the wider Fora team to ensure consistent delivery of the Fora brand.
• Innovate & Elevate: Bring energy and ideas to enhance member experiences and team engagement.

Skills

Hospitality

Team leadership

Customer service

Communication

Job description

Fora is seeking a Member Experience Manager in London to lead a high‑performing team and deliver seamless front‑of‑house experiences for members. You will uphold health, safety and building standards while collaborating with the broader Fora team to ensure consistent delivery of the Fora brand.

This role suits a confident, people‑focused leader who loves hospitality, thrives in a fast‑paced, customer‑centric environment, and is dedicated to delivering outstanding customer service with strong