Assistant Workspace & Community Manager

Fora; Greater London; On-site; GBP 55,000 - 70,000; Full time

Benefits offered by this job

25% off at Fora cafés

2 x volunteer days / year

Monthly Deliveroo Lunch

Elevated Style Allowance

Generous Employee Referral Scheme

Job summary

Fora is seeking a Member Experience Manager in London to lead a high‑performing team and deliver seamless front‑of‑house experiences for members. You will uphold health, safety and building standards while collaborating with the broader Fora team to ensure consistent delivery of the Fora brand.

This role suits a confident, people‑focused leader who loves hospitality, thrives in a fast‑paced, customer‑centric environment, and is dedicated to delivering outstanding customer service with strong

Qualifications

• Experience in hospitality, retail or coworking
• Experience in supervising/leading in customer facing environment
• Highly refined verbal and writing communication skills
• Good organisation skills and dedication to completing projects in a timely manner
• Detail oriented and comfortable working in a fast-paced environment
• Individual with delivering exceptional customer service
• Very well organised & excellent timekeeping

Responsibilities

• Lead & Empower: Coach and develop a high-performing team, fostering a culture of excellence and positivity.
• Create Impact: Deliver seamless front-of-house experience for our members and ensure every member feels valued and inspired.
• Drive Standards: Maintain impeccable building standards and ensure health, safety, and compliance.
• Collaborate & Grow: Partner with the wider Fora team to ensure consistent delivery of the Fora brand.
• Innovate & Elevate: Bring energy and ideas to enhance member experiences and team engagement.

Skills

Hospitality

Team leadership

Customer service

Communication

Job description

At Fora, we create beautifully designed workspaces where communities thrive. We're now looking for a Member Experience Manager to play a pivotal role in bringing our spaces, teams and member experiences to life.

This is an exciting opportunity for a confident, people‑focused leader who loves hospitality, takes pride in high standards, and thrives in a fast‑paced, customer‑centric environment.

About the company

At Fora, we're re‑imagining what the workplace can be.

We create inspiring, design‑led spaces that blend hospitality, community, and wellbeing - so people can work productively, creatively, and happily.

From our first London workspace over 20 years ago, we've grown to 60+ locationsacross the UK, supporting 30,000+ membersand partnering with trailblazing brands like Ocado, The British Fashion Council, and Pangaia.

Backed by The Office Group, Blackstone, and Brockton Capital, we're growing fast and pioneering conscious design, sustainable construction, and workspaces that empower people to work in their own unique way.

At Fora, we're not just shaping workplaces, we're shaping the future of work.

What You'll Do

• Lead & Empower: Coach and develop a high-performing team, fostering a culture of excellence and positivity.
• Create Impact: Deliver seamless front‑of‑house experience for our members and ensure every member feels valued and inspired.
• Drive Standards: Maintain impeccable building standards and ensure health, safety, and compliance.
• Collaborate & Grow: Partner with the wider Fora team to ensure consistent delivery of the Fora brand.
• Innovate & Elevate: Bring energy and ideas to enhance member experiences and team engagement.

Why You'll Love Working at Fora

• Be part of a forward-thinking, design‑led workspace brand redefining how people work.
• Enjoy career development opportunities, training, and support to help you thrive.
• Work in a dynamic, people‑first environment where creativity and collaboration are celebrated.

This Role Is for You If You Have...

• Experience in the hospitality, retail or co-working industry
• Experience in supervising/leading in customer facing environment
• Highly refined verbal and writing communication skills
• Good organisation skills and dedication to completing projects in a timely manner
• Detail oriented and comfortable working in a fast‑paced environment
• Individual with delivering exceptional customer service
• Very well organised & excellent timekeeping
• Professional integrity and trustworthy

Benefits

At Fora we energise and empower people to create their best work. We understand that in order to do that we need to support you every day, which is why we offer a range of benefits.

Work Pattern

• On‑site
• Monday to Friday

Time to Rest & Recharge

• 28 days' annual leave + bank holidays
• Your birthday off - celebrate you
• Buy additional annual leave to create even more time for what matters

Well‑being & Security

• 5% matched pension scheme - supporting your future
• Life assurance for peace of mind
• Discounted gym membership to keep you feeling your best
• Access to our gyms and selected wellness classes with Restore at Fora
• Health cash plan - supporting day to day medical expenses
• Mental Well‑being support - confidential in‑person or online therapy sessions

Smarter, Greener Commuting

• Cycle to Work Scheme
• Season Ticket Loan to make your journey easier and more affordable

Perks That Make You Smile

• 25% off at Fora cafés - your morning coffee just got better
• 2 x volunteer days / year
• Monthly Deliveroo Lunch — A simple perk to make your month feel brighter
• Elevated Style Allowance — Empowering You to Look the Part, Your Way.
• Generous Employee Referral Scheme