Assistant Workspace & Community Manager

Fora Space Limited

Greater London

On-site

GBP 42,000 - 54,000

Full time

4 days ago

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Benefits offered by this job

25% off at Fora cafés

2 x volunteer days / year

Monthly Deliveroo Lunch

Elevated Style Allowance

Generous Employee Referral Scheme

Job summary

Fora Space Limited in London is seeking a Member Experience Manager to lead the front-of-house and elevate the member journey across our design-led spaces. You will coach a customer-facing team, uphold service standards, and collaborate with the wider Fora team to deliver consistent branding and hospitality excellence.

The role rewards proactive hospitality leadership, strong communication, and precise organization in a fast-paced, people-focused environment.

Qualifications

Experience in the hospitality, retail or co-working industry.
Experience in supervising/leading in customer facing environment.
Highly refined verbal and writing communication skills.
Good organisation skills and dedication to completing projects in a timely manner.
Detail oriented and comfortable working in a fast-paced environment.
Individual with delivering exceptional customer service.
Very well organised & excellent timekeeping.
Professional integrity and trustworthy.

Responsibilities

Lead & Empower: Coach and develop a high-performing team, fostering a culture of excellence and positivity.
Create Impact: Deliver seamless front-of-house experience for our members and ensure every member feels valued and inspired.
Drive Standards: Maintain impeccable building standards and ensure health, safety, and compliance.
Collaborate & Grow: Partner with the wider Fora team to ensure consistent delivery of the Fora brand.
Innovate & Elevate: Bring energy and ideas to enhance member experiences and team engagement.

Job description

At Fora, we create beautifully designed workspaces where communities thrive. We’re now looking for a Member Experience Manager to play a pivotal role in bringing our spaces, teams and member experiences to life.

This is an exciting opportunity for a confident, people‑focused leader who loves hospitality, takes pride in high standards, and thrives in a fast‑paced, customer‑centric environment.

About the company

At Fora, we’re re-imagining what the workplace can be.

We create inspiring, design‑led spaces that blend hospitality, community, and wellbeing - so people can work productively, creatively, and happily.

From our first London workspace over 20 years ago, we’ve grown to 60+ locationsacross the UK, supporting 30,000+ membersand partnering with trailblazing brands like Ocado, The British Fashion Council, and Pangaia.

Backed by The Office Group, Blackstone, and Brockton Capital, we’re growing fast and pioneering conscious design, sustainable construction, and workspaces that empower people to work in their own unique way.

At Fora, we’re not just shaping workplaces, we’re shaping the future of work.

What You’ll Do

Lead & Empower: Coach and develop a high-performing team, fostering a culture of excellence and positivity.

Create Impact: Deliver seamless front-of-house experience for our members and ensure every member feels valued and inspired.
Drive Standards: Maintain impeccable building standards and ensure health, safety, and compliance.
Collaborate & Grow: Partner with the wider Fora team to ensure consistent delivery of the Fora brand.
Innovate & Elevate: Bring energy and ideas to enhance member experiences and team engagement.

Why You’ll Love Working at Fora

Be part of a forward-thinking, design‑led workspace brand redefining how people work.
Enjoy career development opportunities, training, and support to help you thrive.
Work in a dynamic, people-first environment where creativity and collaboration are celebrated.

This Role Is for You If You Have…

Experience in the hospitality, retail or co-working industry

Experience in supervising/leading in customer facing environment

Highly refined verbal and writing communication skills

Good organisation skills and dedication to completing projects in a timely manner

Detail oriented and comfortable working in a fast-paced environment

Individual with delivering exceptional customer service

Very well organised & excellent timekeeping

Professional integrity and trustworthy

At Fora we energise and empower people to create their best work. We understand that in order to do that we need to support you every day, which is why we offer a range of benefits.

Work Pattern