Member Experience & Events Coordinator

The Arterial Group; Greater London; On-site; GBP 28,000 - 34,000; Full time

Job summary

Flex By Grosvenor is seeking a proactive Member Experience professional to welcome new members, manage onboarding, and curate engaging events within London's premier spaces. You will build strong relationships, handle bookings, and ensure a seamless, memorable experience across our luxury venues.

Based in Mayfair, the role focuses on personalised service, network building with local partners, and day-to-day operations to maintain exceptional spaces and standards.

Qualifications

• Experience in luxury hospitality, concierge services, or a similar member-facing role.
• Excellent written and verbal English.
• Highly organised with strong prioritisation.

Responsibilities

• Be the trusted, go-to contact for our members – getting to know them and their businesses personally.
• Handle requests, bookings and enquiries with speed, warmth and professionalism.
• Facilitate networking opportunities and meaningful connections across our community.
• Assist with catering requirements, restaurant recommendations and bookings.

Skills

Luxury hospitality

Concierge services

Member-facing role

Excellent communication

Job description

Flex By Grosvenor is seeking a proactive Member Experience professional to welcome new members, manage onboarding, and curate engaging events within London's premier spaces. You will build strong relationships, handle bookings, and ensure a seamless, memorable experience across our luxury venues.

Based in Mayfair, the role focuses on personalised service, network building with local partners, and day-to-day operations to maintain exceptional spaces and standards.