Member Experience & Reservations Executive

Maison Estelle; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious members' club in Westminster seeks a dedicated hospitality professional to enhance member experiences. Responsibilities include managing member inquiries, providing high-quality service, and maximizing bookings. Ideal candidates will have a hospitality background, strong communication skills, and attention to detail. Join us to contribute to an exceptional environment where members feel valued and supported.

Benefits

Biannual company socials

Exclusive staff rates

Birthday day off

Health cash plan

Qualifications

• Proven experience in a similar role within a hospitality business.
• Excellent time-management skills are essential.
• A genuine passion for hospitality and hosting is required.

Responsibilities

• Handle member requests and enquiries to ensure positive outcomes.
• Provide attentive and friendly service to exceed member expectations.
• Maximise food and beverage bookings while promoting club services.

Skills

Attention to detail

Customer service skills

Time management

Communication skills

Tools

MS Office

SevenRooms

CRM systems

Job description

A prestigious members' club in Westminster seeks a dedicated hospitality professional to enhance member experiences. Responsibilities include managing member inquiries, providing high-quality service, and maximizing bookings. Ideal candidates will have a hospitality background, strong communication skills, and attention to detail. Join us to contribute to an exceptional environment where members feel valued and supported.