Member Experience Host — Welcome Guests, Drive Memberships

Everlast Gyms; Kirklees; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Free gym membership

20% discount across Frasers Group

Monthly Frasers Champion awards

Opportunity to deliver personal训练ing (

Training and development opportunities

Job summary

Everlast Gyms in the United Kingdom is seeking a friendly Host to greet members and guests, drive memberships, and promote in-club products and services. You will contribute to member retention, uphold cleanliness, and support club operations.

This role also involves administrative tasks, key holder responsibilities, and collaboration with the Fitness Manager to deliver engaging gym floor initiatives. A passion for fitness and customer service is essential.

Qualifications

• Outgoing, positive, and passionate about delivering great customer experiences.
• Confident in administration and able to handle day-to-day club systems.
• Sales-focused with the drive to hit membership and retention targets.
• Flexible and adaptable - able to work varied shifts and step into operational/key holder duties when needed.
• Passionate about fitness and our products and services.
• Ambitious with a willingness to learn and develop your skills for future progression.

Responsibilities

• Welcoming members and guests, ensuring every interaction is positive and professional.
• Supporting membership sales and retention by providing excellent service and guidance.
• Driving secondary spend KPIs by promoting products and services available in-club.
• Maintaining a high standard of cleanliness and hygiene across the club.
• Acting as a competent key holder, opening and closing the club as required.
• Handling administrative duties, including use of the membership software system.
• Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement.
• Supporting the Fitness Manager and wider team in delivering gym floor initiatives.
• Ensuring member feedback and complaints are handled professionally and escalated when needed.
• Actively experiencing the products and services on offer so you can confidently recommend them to members.

Skills

Guest facing service

Sales skills

Communication skills

Administration

Tools

Membership software

POS system

Job description

Everlast Gyms in the United Kingdom is seeking a friendly Host to greet members and guests, drive memberships, and promote in-club products and services. You will contribute to member retention, uphold cleanliness, and support club operations.

This role also involves administrative tasks, key holder responsibilities, and collaboration with the Fitness Manager to deliver engaging gym floor initiatives. A passion for fitness and customer service is essential.