Member Experience & Group Fitness Coach

JD Sports Fashion PLC; York and North Yorkshire; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

JD Gyms in York is seeking a proactive team member to create a welcoming experience for members on every visit. Through engagement, gym inductions, and group exercise classes, you will help deliver an exceptional member experience while maintaining club standards.

You will engage with members on the gym floor, lead tours for prospective members, deliver group classes and inductions, ensure cleanliness and safety, and support the brand standards and health and safety requirements.

Qualifications

• Passion for fitness, health and wellbeing.
• Representative of, and embodies, the JD Gyms brand standards and values.
• Enthusiastic and open to learning.
• Able to adapt communication and engagement styles to meet the needs of different members and colleagues.
• Open to feedback and committed to continuous learning and development.
• Understands and can articulate the importance of a great member experience.
• Is flexible in approach to hours worked.

Responsibilities

• Places member experience at the heart of everything you do by constantly engaging with members on the gym floor.
• Deliver welcoming and engaging prospective member tours in the club, in line with JD Gyms brand standards.
• Deliver engaging and inclusive group exercise classes.
• Deliver engaging and informative member inductions.
• Support prospective members with joining JD Gyms as required.
• Conduct club standards checks across the club, ensuring results are recorded accurately and in line with JD Gyms record keeping procedures.
• Provide ad hoc support to members as required or observed
• Ensure that club cleanliness standards are maintained to the highest level as set out by the Gym Management and Operations team.
• Maintain excellent brand standards at all times, ensuring the club is safe and compliant with all health and safety action points.
• Monitor our service delivery through our performance and member feedback.
• Work safely and in accordance with company policies, procedures and relevant legislation at all times.
• Support energy efficiency, environmental initiatives and responsible waste management practices across the club.
• Analysis and presentation of key data to support new ideas / initiatives / proposed developments.

Skills

Fitness passion

Brand standards

Team player

Adaptable comms

Feedback oriented

Member experience

Flexible hours

Education

Level 3 Personal Trainer (EQF 4)

Job description

JD Gyms in York is seeking a proactive team member to create a welcoming experience for members on every visit. Through engagement, gym inductions, and group exercise classes, you will help deliver an exceptional member experience while maintaining club standards.

You will engage with members on the gym floor, lead tours for prospective members, deliver group classes and inductions, ensure cleanliness and safety, and support the brand standards and health and safety requirements.