Member Experience Fitness Coach

JDSports; Cheltenham; On-site; GBP 18,000 - 24,000; Full time

Job summary

JD Gyms is looking for a dedicated team member to create a positive and welcoming experience for every member. You will engage on the gym floor, conduct inductions, lead group exercise classes and support joining new members in line with brand standards.

As part of JD Gyms, you will help maintain high club standards, ensure a safe environment and use data to support improvements and new initiatives while working collaboratively with the team and local communities.

Qualifications

• Passion for fitness, health and wellbeing demonstrated in daily work.
• Represents JD Gyms brand standards and values in all interactions.
• Enthusiastic, eager to learn and adaptable in communication.
• Can adjust engagement style to meet member and colleague needs.
• Open to feedback and committed to ongoing development.
• Understands the importance of delivering a great member experience.

Responsibilities

• Place member experience at the heart of everything on the gym floor.
• Deliver welcoming, engaging tours for prospective members.
• Lead group exercise classes that are inclusive and engaging.
• Provide member inductions and ensure clear information sharing.
• Support prospective members with joining JD Gyms as needed.
• Carry out club standards checks and record results accurately.
• Maintain high club cleanliness and health & safety standards.
• Support energy efficiency and responsible waste management.
• Analyse and present key data to support new ideas and developments.

Skills

Fitness passion

Brand ambassador

Enthusiastic learner

Adaptable communication

Open to feedback

Member experience focus

Flexible hours

Team player

Qualified Personal Trainer

Education

Level 3 / EQF 4 PT qualification

Job description

JD Gyms is looking for a dedicated team member to create a positive and welcoming experience for every member. You will engage on the gym floor, conduct inductions, lead group exercise classes and support joining new members in line with brand standards.

As part of JD Gyms, you will help maintain high club standards, ensure a safe environment and use data to support improvements and new initiatives while working collaboratively with the team and local communities.