Member Experience & Group Fitness Coach

JD Sports; Shrewsbury; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

JD Gyms in the United Kingdom is seeking a dedicated team member to help create a welcoming experience for members during every visit. You will engage with members on the gym floor, lead group classes, and deliver inductions while upholding brand standards and health and safety requirements.

You will also conduct tours for prospective members, assist with joining processes, and support cleanliness and club standards.

Qualifications

• Passion for fitness, health and wellbeing.
• Represent JD Gyms brand standards and values.
• Enthusiastic and open to learning.
• Able to adapt communication styles for different members and colleagues.
• Flexible in hours and collaborative in a team environment.
• Committed to delivering a great member experience.

Responsibilities

• Places member experience at the heart of everything on the gym floor.
• Deliver welcoming and engaging prospective member tours in line with JD Gyms brand standards.
• Deliver engaging and inclusive group exercise classes.
• Deliver engaging and informative member inductions.
• Support prospective members with joining JD Gyms as required.
• Conduct club standards checks and record results accurately and in line with JD Gyms procedures.
• Provide ad hoc support to members as required.
• Ensure club cleanliness standards are maintained to the highest level as set out by management.
• Maintain excellent brand standards, ensuring safety and compliance with health and safety action points.
• Monitor service delivery through member feedback and performance.
• Work safely and in accordance with company policies and relevant legislation.
• Support energy efficiency and environmental initiatives and waste management practices.
• Analyze and present key data to support new ideas and initiatives.

Skills

Fitness passion

Brand ambassador

Enthusiastic learner

Adaptable communication

Team player

Customer-focused

Education

Personal Trainer Level 3

Job description

JD Gyms in the United Kingdom is seeking a dedicated team member to help create a welcoming experience for members during every visit. You will engage with members on the gym floor, lead group classes, and deliver inductions while upholding brand standards and health and safety requirements.

You will also conduct tours for prospective members, assist with joining processes, and support cleanliness and club standards.