Member Experience & Fitness Coach

JD Sports Fashion PLC; Wythenshawe; Hybrid; GBP 12,000 - 18,000; Full time

Job summary

JD Gyms is seeking a member experience advocate to create a welcoming environment for all visitors and members. You will engage with people on the gym floor, host tours, lead group classes and deliver inductions, while upholding JD Gyms brand standards and safety guidelines.

You will also support joining processes, maintain club standards, and help monitor service delivery through member feedback and data analysis.

Qualifications

• Passion for fitness, health and helping people.
• Able to adapt communication to different members.

Responsibilities

• Engage with members on the gym floor to place member experience at the heart of all actions.
• Deliver welcoming prospective member tours in line with JD Gyms brand standards.
• Lead engaging and inclusive group exercise classes.
• Conduct member inductions to explain facilities and services.
• Support prospective members with joining JD Gyms as required.
• Perform club standards checks with accurate record-keeping.

Skills

Customer service

Brand ambassador

Group exercise delivery

Flexibility

Education

Level 3 Personal Trainer (EQF 4)

Job description

JD Gyms is seeking a member experience advocate to create a welcoming environment for all visitors and members. You will engage with people on the gym floor, host tours, lead group classes and deliver inductions, while upholding JD Gyms brand standards and safety guidelines.

You will also support joining processes, maintain club standards, and help monitor service delivery through member feedback and data analysis.