Member-Experience Fitness Coach & Inductions

JD Sports Fashion PLC; Coatbridge; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

JD Gyms in Coatbridge is seeking a dedicated Fitness Coach - General to create a welcoming, high-energy environment for members. You will run inductions, lead group classes and tours, and uphold the JD Gyms brand standards.

The role emphasizes engaging with members, maintaining club cleanliness, and delivering service excellence. A Level 3 Personal Trainer qualification and a collaborative team approach are essential.

Qualifications

• Must hold Level 3 (EQF 4) Personal Trainer qualification.
• Passion for fitness, wellbeing and helping people.
• Flexible with hours and team-based environment.

Responsibilities

• Prioritize member experience on the gym floor.
• Lead welcoming member tours and group exercise classes.
• Deliver member inductions and ongoing support.
• Maintain club standards and cleanliness to a high level.
• Support safety and brand standards.
• Analyze and present key data for initiatives.

Skills

Group exercise delivery

Member engagement

Communication skills

Team collaboration

PT Level 3

Education

Personal Trainer Level 3

Job description

Role overview:

As a member of the JD Gyms team, you will play an important role in creating a positive and welcoming experience for members during every visit. Through member engagement, gym inductions, group exercise classes and maintaining high club standards, you will help deliver an exceptional member experience.

Responsibilities:

• Places member experience at the heart of everything you do by constantly engaging with members on the gym floor.
• Deliver welcoming and engaging prospective member tours in the club, in line with JD Gyms brand standards.
• Deliver engaging and inclusive group exercise classes.
• Deliver engaging and informative member inductions.
• Support prospective members with joining JD Gyms as required.
• Conduct club standards checks across the club, ensuring results are recorded accurately and in line with JD Gyms record keeping procedures.
• Provide ad hoc support to members as required or observed
• Ensure that club cleanliness standards are maintained to the highest level as set out by the Gym Management and Operations team.
• Maintain excellent brand standards at all times, ensuring the club is safe and compliant with all health and safety action points.
• Monitor our service delivery through our performance and member feedback.
• Work safely and in accordance with company policies, procedures and relevant legislation at all times.
• Support energy efficiency, environmental initiatives and responsible waste management practices across the club.
• Analysis and presentation of key data to support new ideas / initiatives / proposed developments.

Skills and Experience:

• Has a passion for fitness, health, wellbeing and helping people
• Representative of, and embodies, the JD Gyms brand standards and values
• Enthusiastic and open to learning
• Able to adapt communication and engagement styles to meet the needs of different members and colleagues.
• Open to feedback and committed to continuous learning and development.
• Understands and can articulate the importance of a great member experience.
• Is flexible in approach to hours worked.
• Enjoys working collaboratively as part of a team and supporting colleagues, members and local communities.
• Level 3 (EQF Level 4) Personal Trainer qualified