Member-Experience Fitness Coach

JD Sports; Milton Keynes; Hybrid; GBP 20,000 - 28,000; Full time

Job summary

JD Gyms in Milton Keynes is seeking a member experience focused role within JD Sports. You will welcome members on every visit, run inductions and group fitness sessions, and help prospective members join.

Maintain high club standards, ensure safety compliance, and engage with members to deliver an exceptional experience across the club. Flexible hours and strong team collaboration are valued.

Qualifications

• Passion for fitness, health and wellbeing.
• Represents JD Gyms brand standards and values.
• Enthusiastic and open to learning.
• Able to adapt communication for different members.

Responsibilities

• Place member experience at the heart of all actions.
• Deliver welcoming member tours in line with brand standards.
• Lead engaging group exercise classes.
• Conduct member inductions.
• Support prospective members with joining JD Gyms.
• Conduct club standards checks with accurate record keeping.
• Provide ad hoc support to members as required.
• Maintain high club cleanliness and safety standards.
• Monitor service delivery via feedback and performance data.
• Work safely and in accordance with policies and regulations.
• Support sustainability and responsible waste management initiatives.
• Present key data to back new ideas and initiatives.

Skills

Fitness passion

Brand standards

Enthusiastic learner

Adaptive communication

Feedback culture

Team player

Flexible hours

Community minded

Personal Trainer level 3

Great member experience

Education

Level 3 Personal Trainer (EQF 4)

Job description

JD Gyms in Milton Keynes is seeking a member experience focused role within JD Sports. You will welcome members on every visit, run inductions and group fitness sessions, and help prospective members join.

Maintain high club standards, ensure safety compliance, and engage with members to deliver an exceptional experience across the club. Flexible hours and strong team collaboration are valued.