Member Experience Fitness Coach & Class Leader

JD Sports Fashion PLC; Leeds; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

JD Gyms Seacroft in Leeds is seeking a Fitness Coach to deliver engaging member experiences through inductions, group classes and floor support.

You will uphold brand standards, run welcoming tours for prospective members, and maintain club cleanliness and safety while fostering a collaborative, customer-focused gym environment.

Qualifications

• Demonstrates passion for fitness, wellbeing and helping people.
• Able to adapt communication to different members.
• Open to feedback and continuous learning.

Responsibilities

• Engage with members on the gym floor to prioritise their experience.
• Deliver welcoming member tours in line with brand standards.
• Lead engaging group exercise classes and member inductions.
• Support joining new members to JD Gyms as needed.
• Ensure club cleanliness, safety and health standards at all times.

Skills

Fitness coaching

Group exercise instruction

Customer service

Team collaboration

Learning and development

Education

Level 3 Personal Trainer

Job description

Role overview:

As a member of the JD Gyms team, you will play an important role in creating a positive and welcoming experience for members during every visit. Through member engagement, gym inductions, group exercise classes and maintaining high club standards, you will help deliver an exceptional member experience.

Responsibilities:

• Places member experience at the heart of everything you do by constantly engaging with members on the gym floor.
• Deliver welcoming and engaging prospective member tours in the club, in line with JD Gyms brand standards.
• Deliver engaging and inclusive group exercise classes.
• Deliver engaging and informative member inductions.
• Support prospective members with joining JD Gyms as required.
• Conduct club standards checks across the club, ensuring results are recorded accurately and in line with JD Gyms record keeping procedures.
• Provide ad hoc support to members as required or observed
• Ensure that club cleanliness standards are maintained to the highest level as set out by the Gym Management and Operations team.
• Maintain excellent brand standards at all times, ensuring the club is safe and compliant with all health and safety action points.
• Monitor our service delivery through our performance and member feedback.
• Work safely and in accordance with company policies, procedures and relevant legislation at all times.
• Support energy efficiency, environmental initiatives and responsible waste management practices across the club.
• Analysis and presentation of key data to support new ideas / initiatives / proposed developments.

Skills and Experience:

• Has a passion for fitness, health, wellbeing and helping people
• Representative of, and embodies, the JD Gyms brand standards and values
• Enthusiastic and open to learning
• Able to adapt communication and engagement styles to meet the needs of different members and colleagues.
• Open to feedback and committed to continuous learning and development.
• Understands and can articulate the importance of a great member experience.
• Is flexible in approach to hours worked.
• Enjoys working collaboratively as part of a team and supporting colleagues, members and local communities.
• Level 3 (EQF Level 4) Personal Trainer qualified