Member Experience Fitness Coach & Group Class Leader

JD Sports Fashion PLC; West Bromwich; Hybride; GBP 21 000 - 31 000; Plein temps

Résumé du poste

JD Gyms in West Bromwich is seeking a General Fitness Coach to welcome members, run inductions, and lead group classes on site. You will engage with members daily, nurture a positive atmosphere and uphold brand standards while delivering safe, effective workouts.

The role requires a Level 3 Personal Trainer qualification and a passion for health and wellbeing. You will work as part of a friendly team, adapt to different member needs, and help uphold high standards across the club.

Qualifications

• Passion for fitness, health and wellbeing.
• Embodies JD Gyms brand standards and values.
• Open to learning and feedback.
• Explains the importance of delivering a great member experience.
• Flexible in hours and collaborative with teammates.
• Clear communication to meet diverse member needs.

Responsabilités

• Engage with members on the gym floor and deliver welcoming tours.
• Lead group exercise classes that are inclusive and engaging.
• Conduct member inductions and support joining JD Gyms.
• Perform club standards checks with accurate record keeping.
• Maintain high cleanliness and safety standards across the club.
• Monitor service delivery and act on member feedback.
• Present data to support new ideas and improvements.

Connaissances

Fitness Enthusiasm

Customer service

Teamwork

Flexible hours

Effective communication

Formation

Level 3 Personal Trainer (EQF 4)

Description du poste

Role overview:

As a member of the JD Gyms team, you will play an important role in creating a positive and welcoming experience for members during every visit. Through member engagement, gym inductions, group exercise classes and maintaining high club standards, you will help deliver an exceptional member experience.

Responsibilities:

• Places member experience at the heart of everything you do by constantly engaging with members on the gym floor.
• Deliver welcoming and engaging prospective member tours in the club, in line with JD Gyms brand standards.
• Deliver engaging and inclusive group exercise classes.
• Deliver engaging and informative member inductions.
• Support prospective members with joining JD Gyms as required.
• Conduct club standards checks across the club, ensuring results are recorded accurately and in line with JD Gyms record keeping procedures.
• Provide ad hoc support to members as required or observed
• Ensure that club cleanliness standards are maintained to the highest level as set out by the Gym Management and Operations team.
• Maintain excellent brand standards at all times, ensuring the club is safe and compliant with all health and safety action points.
• Monitor our service delivery through our performance and member feedback.
• Work safely and in accordance with company policies, procedures and relevant legislation at all times.
• Support energy efficiency, environmental initiatives and responsible waste management practices across the club.
• Analysis and presentation of key data to support new ideas / initiatives / proposed developments.

Skills and Experience:

• Has a passion for fitness, health, wellbeing and helping people
• Representative of, and embodies, the JD Gyms brand standards and values
• Enthusiastic and open to learning
• Able to adapt communication and engagement styles to meet the needs of different members and colleagues.
• Open to feedback and committed to continuous learning and development.
• Understands and can articulate the importance of a great member experience.
• Is flexible in approach to hours worked.
• Enjoys working collaboratively as part of a team and supporting colleagues, members and local communities.
• Level 3 (EQF Level 4) Personal Trainer qualified