Member-Experience Fitness Coach & Group Class Leader

JD Sports; Swindon; Hybrid; GBP 18,000 - 22,000; Full time

Job summary

JD Gyms is seeking a proactive fitness-focused team member to create a welcoming member experience. You will engage on the gym floor, conduct inductions, lead group exercise classes and assist prospective members with joining JD Gyms.

The role emphasises consistency with JD Gyms brand standards, high club cleanliness, and safety compliance while delivering excellent service and teamwork.

Qualifications

• Must have passion for fitness, health and wellbeing.
• Must embody JD Gyms brand standards and values.
• Enthusiastic and open to learning.
• Able to adapt communication to different members/colleagues.
• Open to feedback and committed to learning.
• Understands importance of great member experience.
• Flexible in hours.
• Enjoys teamwork and supporting communities.
• Level 3 Personal Trainer qualification.

Responsibilities

• Place member experience at heart by engaging with members on the gym floor.
• Deliver welcoming tours to prospective members in line with JD Gyms brand standards.
• Deliver engaging group exercise classes.
• Deliver member inductions.
• Support prospective members with joining JD Gyms as required.
• Conduct club standards checks and record results accurately.
• Provide ad hoc support to members as required.
• Maintain club cleanliness to highest standards as set by management.
• Maintain brand standards and ensure safety and compliance.
• Monitor service delivery through performance and member feedback.
• Work safely and in line with policies and legislation.
• Support energy efficiency and waste management initiatives.
• Analyze and present key data to support new ideas or developments.

Skills

Fitness enthusiasm

Brand values

Enthusiastic learner

Adaptable communication

Feedback oriented

Member experience focus

Flexible hours

Team player

Level 3 Personal Trainer

Education

Level 3 Personal Trainer (EQF 4)

Job description

JD Gyms is seeking a proactive fitness-focused team member to create a welcoming member experience. You will engage on the gym floor, conduct inductions, lead group exercise classes and assist prospective members with joining JD Gyms.

The role emphasises consistency with JD Gyms brand standards, high club cleanliness, and safety compliance while delivering excellent service and teamwork.