Member-Experience Fitness Coach & Group Class Leader

JD Sports Fashion PLC; Chester; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

JD Gyms, part of JD Sports Fashion PLC, seeks a passionate fitness collaborator to enhance member experiences through floor engagement, tours, and dynamic group classes. You will lead inductions, assist prospective members, and help maintain club standards.

Role emphasizes teamwork, adaptable communication, and a learner mindset to continuously improve member satisfaction and brand excellence.

Qualifications

• Passion for fitness, health and wellbeing.
• Represents JD Gyms brand standards and values.
• Enthusiastic and open to learning.
• Able to adapt communication to members and colleagues.
• Open to feedback and development.
• Understands importance of great member experience.

Responsibilities

• Engage with members on the gym floor and prioritise their experience.
• Deliver welcoming member tours in line with brand standards.
• Lead engaging and inclusive group exercise classes.
• Provide member inductions and welcome new joiners.
• Support prospective members with joining JD Gyms.
• Conduct club standards checks and record results accurately.
• Provide ad hoc support to members as needed.
• Maintain high club cleanliness and brand standards.
• Ensure safety and compliance with health and safety points.
• Monitor service delivery via feedback and performance data.
• Work safely per company policies and legislation.
• Support energy efficiency and waste management practices.
• Analyze and present key data to back new ideas and initiatives.

Skills

Fitness passion

Brand values

Enthusiastic learner

Adaptable comms

Team player

Flexible hours

Member engagement

Education

Level 3 (EQF Level 4) Personal Trainer qualification

Job description

JD Gyms, part of JD Sports Fashion PLC, seeks a passionate fitness collaborator to enhance member experiences through floor engagement, tours, and dynamic group classes. You will lead inductions, assist prospective members, and help maintain club standards.

Role emphasizes teamwork, adaptable communication, and a learner mindset to continuously improve member satisfaction and brand excellence.