Membership Support Executive

Nuffield Health; Epsom; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

Nuffield Health in Epsom invites applications for a Membership Support Executive. This role focuses on processing membership applications, cancellations, payments, and data maintenance while delivering excellent customer service.

Working in a hybrid setup (1 day per week in the office) you will support sites and central contracts, liaise with gym management, and contribute to accurate data and timely responses to member inquiries.

Qualifications

• Excellent communication skills and an objective attitude to challenging situations.
• Able to manage and adapt to varied workloads and responsibilities.
• Administration experience is essential.
• Experience in a customer service environment is required.

Responsibilities

• Support on membership applications, cancellations, payment updates and reporting for sites and central contracts.
• Managing the maintenance of all member data.
• Integrity control on financial credits in the system, top ups with a valid corporate membership, validating corporate discounts and age-related memberships.
• Handling various types of communications and requests direct from members and staff.
• Liaising with gym management and staff to ensure prompt response to member queries and complaints.
• Providing an excellent level of support and customer service at all times.

Skills

Excellent communication

Administration experience

Customer service experience

Adaptability

Tools

Gym Manager Membership system

Different systems

Job description

Membership Support Executive

Epsom | Hybrid Working (1 day per week| | Finance Operations | Permanent | Full Time

Up to £26,500 per annum, depending on experience

37.5 hours per week

Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.

As a Membership Support Executive , you’re an excellent communicator with confidence to deal with challenging situations. You will confidently work in a team environment and support colleagues whilst also achieving your own objectives and targets. You are Flexible and open to change and new information; adapting behaviours and work methods accordingly.

As our Membership Support Executive you will:

• Support on membership applications, cancellations, payment updates and reporting, for sites and central contracts.

• Managing the maintenance of all member data.

• Integrity control on financial credits in the system, top ups with a valid corporate membership, validating corporate discounts and age-related memberships.

• Handling various types of communications and requests direct from members and staff.

• Liaising with gym management and staff to ensure prompt response to member queries and complaints.

• Providing an excellent level of support and customer service at all times.

To succeed as a Membership Support Executive you will need:

• Excellent communication skills and objective attitude to challenging situations.

• Managing and adapting to varied workloads and responsibilities.

• Administration experience

• Experience in a customer service environment

Experience, Knowledge & Expertise – Desirable:

• Experience in a membership environment highly desirable.

• Experience with Gym Manager Membership system desirable.

• Experience with using different systems.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.

At Nuffield Health, we take care of what’s important to you.