Membership Support Executive

Nuffield Health Brentwood; Epsom; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Nuffield Health is seeking a proactive Membership Support Executive in Epsom, with hybrid working (1 day per week). You will join our Finance Operations team, supporting membership processing, refunds, and data integrity while delivering excellent service to sites and members.

The role is permanent and full-time, offering up to £27,000 per annum depending on experience. Key tasks include handling membership applications, cancellations, payments, and reporting; maintaining member data; and

Qualifications

• Excellent communication skills and an objective attitude to challenging situations.
• Able to manage varied workloads and responsibilities.
• Administration experience.
• Experience in a customer service environment.

Responsibilities

• Consumer Membership Refund administration and governance.
• Support on membership applications, cancellations, payment updates and reporting, for sites and central contracts.
• Managing the maintenance of all member data.
• Handling various types of communications and requests direct from members and staff.
• Liaising with gym management and staff to ensure prompt response to member queries and complaints.
• Providing an excellent level of support and customer service at all times.

Skills

Excellent communication

Administration experience

Customer service experience

Workload management

Job description

Membership Support Executive

Epsom | Hybrid Working (1 day per week) | Finance Operations | Permanent | Full Time

Up to £27,000.00 per annum, depending on experience

37.5 hours per week

Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.

As a Membership Support Executive, you’re an excellent communicator with confidence to deal with challenging situations. You will confidently work in a team environment and support colleagues whilst also achieving your own objectives and targets. You are Flexible and open to change and new information; adapting behaviours and work methods accordingly.

As our Membership Support Executive, you will:

• Consumer Membership Refund administration and governance.
• Support on membership applications, cancellations, payment updates and reporting, for sites and central contracts.
• Managing the maintenance of all member data.
• Handling various types of communications and requests direct from members and staff.
• Liaising with gym management and staff to ensure prompt response to member queries and complaints.
• Providing an excellent level of support and customer service at all times.

To succeed as a Membership Support Executive, you will need:

• Excellent communication skills and objective attitude to challenging situations.
• Managing and adapting to varied workloads and responsibilities.
• Administration experience
• Experience in a customer service environment

Experience, Knowledge & Expertise – Desirable:

• Experience in a membership environment highly desirable.
• Experience with Gym Manager Membership system desirable.
• Experience with using different systems.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.